Chat / Email Support Person Needed at Weebly
I like Weebly. I first learned of them several years ago when dipping my toes into the website creation pool. As one of America’s leading website creation and publishing tools, their platform is geared towards those who want to create a website, but don’t want all the hassles of trying to understand all that comes with development.
But today I’m not interested in the website creation functions of Weebly. I am writing about them because they have a remote job opening. Yep, Weebly is looking for a telecommute / remote Chat & Email Customer Service Representative.
I want to let you know about this job ASAP. It’ll go fast, these types of jobs always do. Fortunately, I have seen this position come up several times this year, so it stands to reason they occasionally need more chat / email service reps.
About the Job:
In this role, your primary responsibility is to provide chat and email support to their many customers who use their DIY website editor. You will be a member of the Customer Success Team, so you must love to help people succeed.
Apply Here, scroll down to the Remote Customer Service Job
Of utmost importance is your ability to thoroughly understand website building, web technologies and domain configuration. This includes HTML, CSS, domains, e-mail and ecommerce. According to Weebly, if you don’t have this knowledge then don’t bother applying for this job. When I first read this statement on their job description, I was a bit surprised. It didn’t take me long to realize that they mention this for the purpose of pinpointing the right person to join their Customer SUCCESS team. They expect you to know your stuff so you can effectively make others succeed in their website endeavors.
Because this is a chat / email position, you should be able to type at least 60 words per minute. Problem solving and excellent communication skills are very important…again going to reference the SUCCESS aspect of this job.
As far as hardware is concerned, you should also have a powerful computer with two large monitors and have reliable high speed internet access.
Even though Weebly states this is a part-time role, they also state you are expected to work 30 – 40 hours per week. This sounds more like full-time to me, but according to Weebly, the actual hours worked varies depending upon customer requests. You may not work all 40 hours per week; you may have to be available for up to 30 to 40 hours per week. They claim the hours are flexible…a great plus. Even though they didn’t elaborate on their definition of flexibility, I assume it means you can select your schedule as long as you meet the amount of hours they want you to work – days, evenings, weekends.
It is important to note that you should live in or near the San Francisco area. The reason: training and the occasional on-site meeting.
They pay $15.00 per hour. Sound pretty good for a chat / email support position. That translates to $450.00 a week for 30 hours of work, which further translates to $1,800.00 a month.
How are They To Work For ?
To be completely honest, I have not been able to find too much information about Weebly. Scanning through ripoffreport.com, Indeed.com and Wahm.com, and Glassdoor.com, I only came upon one review about working for them. It was a positive review for a position located on-site. Unfortunately, I don’t have knowledge on how their management and support staff are. That said, in my past experience with building a website on their platform I had great experiences with their email support. Which is what this particular job is.
Apply here, scroll down to the Remote Customer Service position